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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

priscilla da costa

September 1, 2023

5  out of  5 rating by priscilla da costa
"(Translated by Google) Super happy, I had never taken out an auto policy, with someone who really helps you, explains and gives you the best options for my convenience, Ashtyn Hester helped me with everything, she was very attentive to my needs and also had all the patience to explain. to my 20-year-old daughter and me on her car insurance! Thank you Ashtyn Hester for all your help, and I hope you are valued in your work because they have someone who likes their work, you can see your dedication and effort to help your clients! Thank you Ashtyn Hester (Original) Super feliz , nunca avía hecho una póliza de auto , con alguien que realmente te ayuda te explica y te da las mejores opciones para mi conveniencia, Ashtyn Hester me ayudo en todo , fue muy atenta a mis necesidades y además tuvo toda la paciencia para explicarle a mi hija de 20 años y a mi en su seguro de auto! Gracias Ashtyn Hester por toda tu ayuda , y espero en tu trabajo te valoren por que tienen a alguien que le gusta su trabajo ,se te ve tu dedicación y esfuerzo por ayudar a tus clientes! Gracias Ashtyn Hester"

Chaitanya Bishnoi

August 18, 2023

5  out of  5 rating by Chaitanya Bishnoi
"Getting auto insurance from State Farm was a smooth and efficient process. Marvin responded promptly to all my queries. Would definitely recommend State Farm to my friends"

Theresa J

August 10, 2023

5  out of  5 rating by Theresa J
"Talk about 5 stars above and beyond customer service provided by Ashtyn! She was very thorough and patient with my questions and extremely professional. In my 36 years of driving, I have never been with State Farm so I am impressed with the rates I was provided and look forward to giving them my business."

Chris Jiang

August 8, 2023

5  out of  5 rating by Chris Jiang
"Ashtyn helped me with urgent situation. Effective communication, quick responding and really taking care of my needs. She is definitely a great customer representative in State farm."

Jayden Pham

August 7, 2023

5  out of  5 rating by Jayden Pham
"It was my first time getting auto insurance and Jon from State Farm helped me out tremendously. He answered all my questions and elaborated further with tips and tricks. I felt very comfortable learning about the ropes of being covered on the road. Glad I was able to find a great deal along with some great people."

Azael Fuentes

August 2, 2023

5  out of  5 rating by Azael Fuentes
"Marvin helped me start off my life insurance very quickly and easily. Highly recommend!"

Beverly McMinn

July 28, 2023

5  out of  5 rating by Beverly McMinn
"Ashtyn was very helpful and did everything she could for me. If she didn't know she asked for help. She was very professional and would never guess she has only been doing this for five months. It was a pleasure to work with her and glad to be her first client."

Janie Hill

July 26, 2023

5  out of  5 rating by Janie Hill
"I just love Mrs. Ashton Hester very informative, polite,knowledgeable and helpful, just a little Angel 😇"

Moriyah Israel

July 25, 2023

5  out of  5 rating by Moriyah Israel
"I had a very refreshing experience with Jon, I appreciate the patience, the attention to detail,the kindness, and overall hospitality he showed , plus he treated me like a human being. I’m thankful for that and I feel confident that he got the best deal possible Thanks Jon from State Farm"

Jalen campbell

July 21, 2023

5  out of  5 rating by Jalen campbell
"Would like to start and say that Ashtyn Hester, really loves her job. Offered me reassurance, comfortability, and piece of mind when finding new insurance. I was worked up expecting to jump through loop holes for new insurance. Ashtyn saved the day, please if you need insurance call and ask for Ashtyn Hester. Thank you once again!"

Lee Fulton

June 22, 2023

5  out of  5 rating by Lee Fulton
"Chris Mallett cares. He went above and beyond to help me resolve an issue with my policy."

Joe Bee

June 20, 2023

5  out of  5 rating by Joe Bee
"I really appreciate the professionalism of Ashtyn Hester this morning. She got me exactly what I needed right away. This is superior customer service and the reason that this is the best insurance agency in Katy. Thank you!"

Adriene Mitchell

June 13, 2023

5  out of  5 rating by Adriene Mitchell
"Ashtyn was very courteous, knowledgeable and extremely helpful. She made me feel comfortable from the very start of the call. She told me what she would do to help me and that she would call me back once she obtained the information she needed. She followed through to the end just like she said she would. She is an outstanding employee for State farm as she is extremely friendly and has great customer service skills. She was also empathetic with me and showed a genuine concern for the issue that I had."

Bobbie Armstrong

June 2, 2023

5  out of  5 rating by Bobbie Armstrong
"Ashtyn Hester literally turned my day around. Her caring and concern was above and beyond and pure genuine . She was so calming for me on such a chaotic day where nothing seemed to be going right. I can’t thank you enough, now for me to return the kindness and uplift someone on their down day. One of the best individuals I have ever had help me at State Farm!!!!"

Angie Cantu

May 25, 2023

5  out of  5 rating by Angie Cantu
"Ashtyn Hester was very helpful to my husband and I. We appreciated her professionalism and care."


May 17, 2023

1  out of  5 rating by John
"My wife and I have been with State Farm for 35 years , yes 35 years. The company had treated us very well up to 6 months ago . We started out with them in Oklahoma , before moving to Katy . At that time , the office was on Westheimer and Mason , and the staff was decent enough . However from 2005 on , the cracks began to appear . Calls were not answered , bills were questionable, and the communication was limited. Chris Mallet is a good man , but , particularly in the last year, his staff are atrocious . They have no respect for any customer , yet alone a long time one. The reason is that they are not knowledgeable enough to do the job. It’s as simple as that. Rates have gone up with no explanation whatsoever, and when we call , one agent passes the buck to another. We called the National number and they tell us something different. Check your bill, folks, because you will see different prices each time. State Farm , and especially this agency, has sunk to a low that I never thought they would all those years ago. I don’t know if Chris Mallet knows what’s going on , but he should , and I would think he would put a stop to it. However , that’s not my call. What is my call is that we are leaving State Farm for another insurance company. Think about that before you sign up with this agency . If a long time customer is having a big problem, what chance does a new customer have. It’s not age, bitterness or anything else . It’s simply that they are not good enough to do the job, and you will have one big headache as a result of their inefficiency. Last sentence , and I never thought I’d say it. Avoid like the plague. UPDATE. We have been trying to get a refund on flood insurance for months now, as we moved to another state. Honestly , it’s like going cap in hand . Very little communication , and then it’s all criss crossed . We won’t give up, but it shouldn’t be this hard."

Amanda Morris-Luedecke

May 2, 2023

5  out of  5 rating by Amanda Morris-Luedecke
"Chris mallets office has always been very understanding and very informative and answers all my questions. They get back to me in a timely manor"

Pamela Powell

April 29, 2023

5  out of  5 rating by Pamela Powell
"Great service"

Michael Lasaine

April 20, 2023

5  out of  5 rating by Michael Lasaine
"Excellent service and Elena has been incredibly helpful!"

Rico Wijaya

April 4, 2023

5  out of  5 rating by Rico Wijaya
"Elena was very helpful!"

a h

March 22, 2023

5  out of  5 rating by a h
"I couldn’t be happier with my agent Mireya! Thank goodness real people still answer the phone..Not only was Mireya well versed in exactly what i needed, but she was patient with me as i navigated through the options and she had some great recommendations for other coverages. And paying a substantial amount less than what what i was before was great too! Thank you Mireya for your attentive customer service and i look forward to doing business with Chris Mallet Statefarm👍"

steve slaton

March 14, 2023

5  out of  5 rating by steve slaton
"Chris Mallet's team is the best. Always very responsive to anything I have needed."

Dezsirae Lemus

March 9, 2023

5  out of  5 rating by Dezsirae Lemus
"Quick and easy. Amazing service too! Thank you Marvin !"

Jan Koci

February 23, 2023

5  out of  5 rating by Jan Koci
"Marina was very helpful and efficient"

Bruce Bernard

December 13, 2022

5  out of  5 rating by Bruce Bernard
"Mireya worked dillegently and tirelessly to custom tailor a life insurance product that was perfect for me and my family! I highly reccomend her and the whole State Farm Team."